KGSITES aims to resolve concerns directly, fairly and with a clear written record.
1. Raise the concern
Email contact@kgsites.com with the subject “Complaint”. Include the project, relevant dates, what went wrong and the outcome requested.
2. Acknowledgement and review
KGSITES aims to acknowledge a complaint within five business days and provide a substantive response within 15 business days. Complex technical matters may require more time; if so, an updated timetable will be provided.
3. Proposed resolution
Depending on the findings, resolution may include an explanation, correction, completion plan, service credit or another reasonable remedy. A requested remedy is considered but is not automatically accepted.
4. Further review
If the response does not resolve the complaint, reply within 14 days identifying the remaining points. KGSITES will conduct a final review and issue a final position.
Consumer and data complaints
Nothing prevents a consumer from using applicable statutory remedies. Privacy complaints may also be raised with the UK Information Commissioner’s Office or the competent EU supervisory authority where EU GDPR applies. Court rights are unaffected.